E-Commerce

Creative Ways & Templates To Ask For Reviews

Published

1 year ago

April 6, 2023

Creative Ways & Templates To Ask For Reviews

No one can deny the influence of reviews on business. It helps them to gain repeat customers, build reputation, to consumers in developing an understanding of the brand, and more. According to a survey by BrightLocal, 87% of consumers read online reviews for local businesses, and 85% trust them as much as personal recommendations.

And considering the importance and essence of reviews, many brands often flaunt them on their respective website. And as Google reviews stand as the most trusted review platform, you might have noticed the trend where brands are opting to embed Google reviews in websites.

But to flaunt reviews, it is essential to capture as in reviews, and getting reviews from customers can be challenging, but it’s worth the effort. In this article, we’ll explore seven foolproof ways to get reviews from customers with examples.

Smart Ways To Capture More Customer Reviews For Your Business:

As you get more reviews, it is more likely that you will develop a better brand reputation and gain more customers.

#1 Ask for a review after a purchase or service

One of the easiest ways to get reviews from customers is to ask them directly after they make a purchase or receive a service. You can include a request for a review in the follow-up email or message.

Here is a template on how you can construct your message:

“Thank you for choosing we hope you’re happy with your purchase/service. If you have a few minutes, we’d appreciate it if you could leave us a review. Your feedback helps us improve our products/services and helps others make informed decisions.”

#2 Use a review management platform

A review management platform like Podium or Trustpilot can help you automate the process of getting reviews from customers. These platforms send out review requests via email or text message, and you can track and manage the reviews from a single dashboard.

Here’s a template of a review request from Podium:

“Thanks for choosing us! We hope you had a great experience. We’d love to hear your feedback. Please click the link below to leave us a review.”

#3 Offer incentives for leaving a review

Another way to encourage customers to leave a review is to offer an incentive. This could be a discount on their next purchase, a free trial of a new product, or a chance to win a prize.

Here’s an example:

“Thank you for choosing us! We’d like to offer you a 10% discount on your next purchase if you leave us a review on our review platform. Once you’ve left your review, email us with the subject line ‘Review Discount’ to claim your discount code.”

#4 Make it easy to leave a review

Customers are more likely to leave a review if it’s easy and convenient. Make sure your business is listed on various customer reviews platforms sites like Google My Business, Yelp, and Facebook, and include links to these sites in your follow-up emails and messages.

Here’s the template for your assistance:

“Thanks for choosing us! If you’d like to leave us a review, you can do so on our Google My Business page. Just click the link below and follow the instructions. We appreciate your feedback!”

#5 Respond to reviews

Responding to reviews shows customers that you value their feedback and are committed to providing excellent service. When you respond to a review, you can also ask the customer to leave a review if they haven’t already.

Here’s a template for your help:

“Thank you for taking the time to leave us a review. We’re glad to hear that you had a positive experience with our business. If you have a few minutes, we’d appreciate it if you could leave us a review on Yelp or Google. Your feedback helps us improve our services and helps others make informed decisions.”

#6 Use social media

Social media is a great way to connect with customers and encourage them to leave reviews. You can share customer reviews on your social media pages and ask followers to leave reviews of their own.

Here’s a template:

“Thanks for choosing us. We love hearing from our customers. If you’ve had a positive experience with our business, we’d be grateful if you could leave us a review on Facebook. Your feedback helps us improve our services and helps others make informed decisions.”

#7 Send follow-up emails

As you will be sending follow-up mail, make sure that you don’t overwhelm or irritate your consumers. Hence, keep the following tips in mind while writing your email.

Be polite and friendly: When asking for feedback, make sure to approach customers in a polite and friendly manner. Customers are more likely to leave positive reviews if they feel respected and valued.
Be specific: If you want customers to leave a review on a particular platform, make sure to mention it when asking for feedback. Provide a link to the review page to make it easier for the customer to leave a review.
Keep it short and simple: When asking for feedback, keep your message short and to the point. Customers are more likely to respond if the request is simple and easy to understand.
Thank the customer: After asking for feedback, make sure to thank the customer for their time and consideration. This will show that you appreciate their opinion and value their feedback.
Provide an incentive: Offering an incentive, such as a discount on their next purchase or a free sample, can be an effective way to encourage customers to leave a review. Just make sure the incentive is appropriate and not too large, as this can come across as manipulative.

Here is a template for how to ask for feedback for reviews:

“We hope you enjoyed your recent experience with us. We would love to hear your feedback so we can continue to improve our services. If you have a few minutes to spare, please consider leaving us a review. Your feedback would be greatly appreciated!

Here’s a link to our review platform page to make it easier for you to leave a review.

Thank you for your time and consideration. We value your feedback and hope to hear from you soon.